Help Center

Welcome to the AiryLeben Help Center. This guide walks you through registration, ordering, payment, order lookup, shipping tracking, and after-sales service.

1. Register & Log In

1. Open the Register page.
2. Enter your email address and password, then confirm the password.
3. If email verification is enabled, complete the captcha and enter the code sent to your inbox.
4. Click Register. After success you can shop right away.
5. Already have an account? Go to Log In, enter email and password, then sign in.

Tip: Guest checkout is also supported. You can place an order without registering; keep your order number for payment and tracking.

2. Place an Order

1. Browse products and open a product detail page.
2. Choose options/quantity, then click Add to Cart or Buy Now.
3. Open the cart and proceed to Checkout.
4. Fill in the shipping address (name, phone, country/region, address, zip code).
5. Select a shipping method and confirm the order summary.
6. Submit the order to create your order number.

3. Make a Payment

1. After submitting, you will enter the payment step.
2. Choose an available payment method (for example card payment via OceanPayment).
3. Follow the on-screen instructions to complete payment on the secure payment page.
4. When payment succeeds, the order status becomes paid / processing.

If payment is interrupted, open the order again and click Pay. Do not pay twice for the same order unless the previous attempt clearly failed.

4. Find Your Orders

Logged-in users:

1. Go to My Orders.
2. Open an order to see status, items, amount, and shipping details.

Guest users:

1. Keep the order number from the confirmation email or checkout success page.
2. Open the order page with that order number, or contact us with the order number and email used at checkout.

5. Track Shipping

1. After we ship your package, tracking information appears on the order detail page.
2. You can also use the logistics inquiry page: Track shipment.
3. Enter your order number to view tracking updates.

Tracking may take some time to update after the carrier first scans the package. If there is no update for a long time, contact us with your order number.

6. After-Sales / Returns

1. Log in and open My Orders.
2. Find the order and the item that needs service.
3. Go to After-Sales and create a request for that item.
4. Choose the reason, describe the issue, and submit.
5. Our team will review the request and guide you on return shipping or next steps.

Please also read our Return Policy and Shipping Information before submitting a request.

Need More Help?

If you need more help or support, please contact us: service@airyleben.com