Return and Exchange Policy
Order Cancellation Process
1. When the order is in Pending Payment or Pending Shipment status, the buyer can apply to cancel the order.
2. When the order has been shipped (status is Pending Receipt or Completed), it cannot be directly cancelled, and only after-sales service can be applied for.
3. Buyers can go to the [ My Orders ] page, click [ Cancel Order ] on the right side of the cancellable order to submit an application. After our customer service reviews and approves it, a refund will be processed.
After-sales Application Processing Process
1. If buyers need to initiate after-sales service, go to [ My Orders ], click [ RMA After-sales ] on the right side of the corresponding order, select the after-sales reason: Non-receipt, Wrong item received, Wrong order placed, Damaged goods, Other, and submit the application after filling in the demands and supplementary information.
2. After receiving the application, customer service will communicate with the buyer and negotiate an after-sales solution based on the actual situation of the order. The solution will be executed after confirmation by the buyer.
3. Buyers are prohibited from privately sending back goods without going through the system's RMA after-sales process or without receiving customer service guidance. Returned packages that have not been pre-reported will not be processed for refund.
Situations Where After-sales Service Will Not Be Accepted In the following situations, we have the right to not accept after-sales requests:
Ø The application does not correspond to an order or product on our site.
Ø The buyer maliciously submits an after-sales application.
Ø The product is severely damaged by human intervention or has been privately modified.
|
Fee Description: All return shipping costs and return processing fees are borne by us. Refund Rules: Refunds will not be issued in advance.. Refunds will be initiated only after our warehouse receives the returned goods and passes inspection. After the refund is submitted, it will generally be returned to the original payment method within 3-15 business days, depending on the payment channel's processing cycle. |
For more return, exchange, and after-sales processes and policies, please contact us: service@airyleben.com